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CSDL L2 Support Group was founded in July of 2007. Since Jan.1st 2008, we consolidated all Software L2 support function within CSDL together to bring the team value and synergy, which include DB2, Informix, WBI, FileNet, Lotus and ECM L2 customer support function. FileNet L2 joined CSDL L2 Support Group in June 1st, 2009. The mission of L2 support group is to unleash Lab's value through delivering excellent L2 software post-sale support service.
Job Responsibilities
IBM Enterprise Content Manager FileNet is the industry leading middleware for enterprise content management and business process management. It provides an infrastructure to manage large collections of digital content and various business processes. The ECM FileNet family contains P8, IS, Records Manager, Records Crawler, ECM Widget, etc.
Main responsibilities of ECM L2 Support
- Assist the organization in building out and expanding its technical support operation.
- Keep Support systems fully functional at all times
- Keep an organized chart of what Operating System, Database, Engine version, Services packs, Office Suites, and Macros are running on each environment
- Monitor, track and report on technical support status to all required staff levels using appropriate mediums.
- Keep manager and all interested parties apprised of project objectives, potential problems, procedures and critical changes.
- Demonstrate core familiarity with electronic records practices and procedures.
- Work closely with QA, Development, and Documentation
Job Requirements (skills/experiences)
- Fluent English communication skills
- Database experience Oracle, SQL, DB2
- Application Servicer experience WebSphere, WebLogic, JBoss
- Working Knowledge with Java, C++, VB
- Windows Server Experience
- Unix/Linux/AIX Experience
- Web Server experience, IIS
Qualifications(Education/Major/Certificates)
- Bachelor degree or above major in Computer Science or related ones.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
聯(lián)系方式:zappysolid@hotmail.com 非獵頭 |
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